FAQ - Account / Profile

Creating your account

PatientReaction accounts are created through the PatientReaction mobile application. To join the platform, download the PatientReaction mobile app when available and complete the registration process to create your account.

PatientReaction does not require users to provide specific identifying personal information when creating an account. During registration, users will be asked whether they are joining as a patient or caregiver and may enter a first name, which can be a nickname if preferred. A last name is optional.

Additional information requested during registration includes gender at birth, date of birth for age verification purposes, general location such as city, zip code, state, and country, and the medical diagnosis associated with the user or the patient they care for.

A short bio is also requested so members can introduce themselves and share background information with the community. This allows patients and caregivers to connect with others who may be navigating similar health conditions and treatment journeys, including experiences involving both conventional allopathic medicine and complementary approaches to care.

Users should avoid sharing sensitive personal information and should not include the names of physicians, hospitals, or other healthcare providers when describing their experiences.

Yes.

Caregivers are welcome to join PatientReaction. We encourage caregivers to participate and share healthcare experiences that may help support the patients they care for and provide insight for others navigating similar health conditions and treatment journeys, including experiences involving both conventional allopathic medicine and complementary approaches to care.

Joining PatientReaction is free.

There are no membership fees required to create an account or participate on the platform. PatientReaction provides a space where patients and caregivers can share healthcare experiences and learn from others navigating similar health conditions and treatment journeys, including experiences involving both conventional allopathic medicine and complementary approaches to care.

If you find the platform helpful, we encourage you to share PatientReaction with family members, friends, and others who may benefit from being part of the community.

The easiest way to obtain your diagnosis is to contact your doctor’s office and ask for the complete diagnosis listed in your medical record. In many cases, patients may have more than one diagnosis associated with their care.

If you have health insurance coverage, you may also be able to obtain this information by contacting your insurance provider.

Knowing your diagnosis can help you search the PatientReaction platform and learn from the experiences of other patients and caregivers navigating similar health conditions and treatment journeys, including experiences involving both conventional allopathic medicine and complementary approaches to care. PatientReaction does not provide medical diagnoses or medical advice, and healthcare decisions should always be discussed with qualified healthcare professionals.

If you do not see your diagnosis listed on PatientReaction, please contact us at [email protected] and provide the name of the diagnosis you are searching for so that it can be reviewed. Once the diagnosis is verified as a recognized medical condition, it may be added to the

PatientReaction database. This allows patients and caregivers to connect with others navigating the same condition and sharing healthcare experiences, including treatment journeys involving both conventional allopathic medicine and complementary approaches to care.

Profile setup

Your profile information may be completed after you register your username and email address. Upon registration, you will be prompted to complete a required profile form before accessing the PatientReaction platform.

Completion of this form is necessary to ensure accurate participation in the PatientReaction community, which supports the informed integration of allopathic and complementary care perspectives. Access to site features will be granted once the required profile information has been submitted.

Getting started with PatientReaction is quick and simple. A short profile form collects the basic information needed for you to begin participating in the community.

As you enter your location and diagnosis, helpful suggestion lists will appear to guide your selections. These features make it easier to enter information accurately while keeping the process fast and user friendly.

This information helps organize patient experiences within PatientReaction and supports a broader understanding of health journeys that may include both allopathic and complementary care.

You may also add a profile image and a cover image to personalize your profile. Both options are entirely optional and can be added or updated at any time.

Once your profile is complete, you can begin exploring shared experiences from other members and participate in the growing PatientReaction community.

Yes. Many patients manage more than one health condition, and PatientReaction allows your profile to reflect that reality. During registration, entry fields are provided where you may add additional diagnoses if they apply to your health experience.

As you begin typing a diagnosis, helpful suggestion lists may appear to guide your selection and help ensure accuracy.

You may also update or add diagnoses later through your profile settings at any time. Diagnoses can be added or edited as your health journey evolves.

Including multiple diagnoses helps PatientReaction better organize shared experiences and supports a broader understanding of patient journeys that may involve both allopathic and complementary care.

Editing your PatientReaction profile settings is simple. After you log in, a Profile Settings link will appear in the main menu. Selecting this link will take you to your profile settings page where you can view and update your information.

From this page, you may edit details such as your diagnoses, location, profile image, and other profile information. Updates can be made at any time to keep your profile accurate as your health journey evolves.

Maintaining an up to date profile helps PatientReaction organize shared experiences and supports a clearer understanding of patient journeys that may involve both allopathic and complementary care.

Account settings

Editing your PatientReaction account settings is quick and easy. After you log in, you will see your profile image or account icon in the menu. Click the image or icon to open the menu dropdown.

Within this menu you will find the Account Settings link. Selecting this option will take you to your account settings page where you can review and update your account information.

Keeping your account information current helps ensure smooth access to the PatientReaction platform and supports your participation in a community that shares experiences across both allopathic and complementary care.

Yes. PatientReaction allows members to manage their email preferences. Within your account settings, you will find an Email Preferences section where you can choose whether to receive latest news and notification emails from PatientReaction.

You may turn these email notifications on or off at any time based on your preferences. Adjusting your email settings allows you to control how you stay informed about updates and activity within the PatientReaction community.

Yes. PatientReaction provides notifications when new members join the community with the same diagnosis. This feature helps members stay aware of others who may be navigating similar health experiences.

Receiving new member notifications is enabled by default in your Email Preferences. These alerts help you stay informed as the PatientReaction community grows.

In addition to email notifications, new member alerts may also appear on your home page, making it easy to see when others with similar diagnoses join the platform and begin sharing their experiences.

Deleting your account

If you wish to delete your PatientReaction account, you may do so through your Account Settings page. Within your account settings, there is a link that allows you to permanently delete your account.

After selecting this option, you will be asked to confirm your identity by re-entering your password. Once this confirmation is completed, your account will be deleted from the PatientReaction platform.

Deleting your account will remove your access to the site and your participation within the PatientReaction community.

Once your PatientReaction account is deleted, your profile will be removed from the site immediately. Your profile information will no longer appear within the platform or in PatientReaction search results.

This process ensures that your participation and visible profile information are removed from the PatientReaction community once your account deletion has been confirmed.

Yes. PatientReaction retains your account settings and profile information for up to six months after an account has been deleted. This allows members the opportunity to restore their account if they decide to return to the platform.

If you choose to reactivate your account during this six month period, your previous account settings and profile information may be restored.

If you prefer that your information not be stored after your account has been deleted, you may contact PatientReaction and request permanent removal of your information from our servers.

No. PatientReaction does not delete member accounts due to inactivity. Your account will remain active regardless of how long it has been since your last visit.

This allows members to return to the PatientReaction community at any time and continue exploring shared experiences and perspectives related to both allopathic and complementary care.